Can you combine my order from the Cages Store?
Sorry, but it is not possible. We most definitely would if we could, but the Cages store ships out of Connecticut and the Market ships out of Michigan, so it's physically impossible.
How long does it take?
We're unexpectedly short-staffed right now and coupled with holiday demand, that has us temporarily running at a 3-4 week production time as our top-quality products are made-to-order for you. We greatly apologize for this significant inconvenience, but rest assured we are working as fast as we can to minimize the delay. We are certain it will be worth the wait. For last minute gifts, please see our "Ready-to-Ship" items that ship in about 3 business days. Thank you for your patience.
Need items fast?
If you order items only from our "Ready-to-Ship" hard goods, select pre-made bundles, toys or clearance items, without any made-to-order items, those usually ship in about 3 business days. We have a long list of items that would make great gifts for you or your cavy enthusiast.
Can I track my shipment?
We print the shipping label as soon as we are finishing up your order. The tracking number is emailed to you as soon as we PRINT the shipping label and is not trackable until it’s scanned at the carrier's terminal. Please allow 48-72 hours for the tracking to display on the shipping carrier's site.
We ship our packages using USPS Priority Mail or UPS depending on the size/weight of the package and where it's being shipped to. Transit time takes about 1-5 business days. Expect a bit longer during sales and around the holidays.
Yes, the Market store ships internationally and we use USPS to do so. It usually takes 7-10 business days for international shipping time.
International shipping cost at checkout is in USD and is for transportation only. Customary sales tax and customs fees may be billed to you by the carrier. Please check with your country's customs office to determine what costs to expect upon arrival.
Getting your package
All shipping times are estimates and can vary based on the carrier. We are not responsible for packages taking longer than expected. Please track your package. The longer you wait to report a lost package, the harder it is to trace it.
If you have any issues tracking or receiving your package just let us know and we will help in any way that we can.
Where do you ship from?
The Market ships from Michigan (zip code 48014).
Change of Shipping Address?
Please contact us right away and we can update the shipping address before your order ships. Please note that changing the address on your Customer Account page DOES NOT update the shipping address for any existing orders.
Our Order Change and Cancellation Policy
Please contact us right away if you need to change or cancel your order. We work hard to accommodate all customer needs, however, a 25% restocking fee may apply due to the made-to-order, handcrafted nature of our items which we start cutting as soon as possible. If we have not begun your order the fee will be waived.
Cancellations incur a 3% payment processing fee (a fee not reimbursed by the bank).