Can you combine my order from the Cages Store?
Sorry, but it is not possible. We most definitely would if we could, but the Cages store ships out of Connecticut and the Market ships out of Michigan, so it's physically impossible.
How long does it take?
Our fabric products are sewn-to-order, so we need about 2-6 Business Days (Mon-Fri) to get your order made, packaged and in the mail or to Fedex. Orders that contain only "Ready-to-Ship" hard goods, toys and other items without any made-to-order items will ship within 2-3 business days. Expect a bit longer during sales and around the holidays. Please understand that we are a small company and we are sewing just as fast as we can to get your orders sewn and shipped as quickly as possible.
November, December and January are especially busy for us so please plan accordingly if you are purchasing time-sensitive gifts.
Need items fast?
If you order items only from our "Ready-to-Ship" hard goods, select pre-made bundles, toys or clearance items, without any made-to-order items, we will get those shipped within 2-3 business days. We have a long list of items that would make great gifts for you or your cavy enthusiast.
Can I track my shipment?
As soon as we've packaged up your order and have it ready to go, we print a label. The instant the label is printed, you will get an email with the tracking number. So, you'll need to give the carrier (Fedex or USPS) some time -- usually
AT LEAST A DAY, to get the package scanned so that you can start tracking it.
Fedex vs. USPS?
FedEx Home Delivery OR USPS Priority Mail. You select at checkout. FedEx home delivery takes about 1-5 business days. USPS Priority mail takes about 1-4 days. Expect a bit longer around the holidays.
Fedex will NOT ship to PO Boxes. USPS will.
Yes, the Market store ships internationally and we use USPS to do so. It usually takes 7-10 business days for international shipping time.
International shipping cost at checkout is in USD and is for transportation only. Customary sales tax and customs fees may be billed to you by the carrier. Please check with your country's customs office to determine what costs to expect upon arrival.
Getting your package
All shipping times are estimates and can vary based on the carrier. We are not responsible for packages taking longer than expected. Please track your package. The longer you wait to report a lost package, the harder it is to trace it.
If you have any issues tracking or receiving your package just let us know and we will help in any way that we can.
Where do you ship from?
The Market ships from Michigan (zip code 48014).
Our Cancellation Policy
Please contact us right away if you need to change or cancel your order. We strive to fulfill orders as soon as possible and often begin cutting Made-To-Order products the same day orders are received. We work hard to accommodate all customer needs, however, a 15% restocking fee may apply to any Made-To-Order items (most fleece items) once "In Production" even if canceled before we ship them.