Can you combine my order from the Cages Store?
Sorry, but it is not possible. We most definitely would if we could, but the Cages store ships out of Connecticut and the Market ships out of Michigan, so it's physically impossible.
How long does it take?
Many items are sewn-to-order, so we need about 2-6 business days to get your order made, packaged and in the mail or to Fedex. Expect a bit longer during sales and around the holidays.
November, December and January are especially busy for us so please plan accordingly if you are purchasing time-sensitive gifts.
Can I track my shipment?
As soon as we've packaged up your order and have it ready to go, we print a label. The instant the label is printed, you will get an email with the tracking number. So, you'll need to give the carrier (Fedex or USPS) some time -- usually
AT LEAST A DAY, to get the package scanned so that you can start tracking it.
Fedex vs. USPS?
FedEx Home Delivery OR USPS Priority Mail. You select at checkout. FedEx home delivery takes 1-5 business days. USPS Priority mail takes 1-4 days.
Fedex will NOT ship to PO Boxes. USPS will.
Yes, the Market store ships internationally and we use USPS to do so. It usually takes 7-10 business days for international shipping time.
Getting your package
All shipping times are estimates and can vary based on the carrier. We are not responsible for packages taking longer than expected. Please track your package. The longer you wait to report a lost package, the harder it is to trace it.
If you have any issues tracking or receiving your package just let us know and we will help in any way that we can.
Where do you ship from?
The Market ships from Michigan (zip code 48014).