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You will be creating a RESERVATION on the system -- no payment needed yet.
When we are ready to process your order (in about a month), we'll send an email that your order is "Ready-to-Pay". You'll have 48 hours to make a payment. Otherwise, the computer will change the status to "Unclaimed" and your position will be given to the next person. You are not obligated to complete your order. Only one open Reservation per person. Once paid, it may take 1-2 weeks to ship your order. More info here.

Any Problem with your Order?

Just let us know. If we made a mistake or missed something on your order, please just let us know and we will correct it immediately at no cost to you.

Our Return Policy

Returns graphicReturns are accepted for any reason within 14 days of receipt. You must first obtain an RMA (Return Merchandise Authorization) code prior to sending back your order. The materials must be UNUSED and in odor-free* condition. Email Jenny at jenny@guineapigmarket.com for an RMA .

You will be credited the purchase price of your order -- less shipping charges if there were any. You are responsible for shipping the product back to us. Your refund will be issued as soon as we have the product back and it is in proper condition.

Please ship back to:

Jenny Sawyer
ATTN: Returns
15319 Imlay City Rd
Mussey,
MI 48014-2406

* Attention SMOKERS! We will not refund the purchase price of your product if it reeks of smoke. We have to dispose of it.